Dedicated servers with exceptional client service

From server deployments to support requests to billing inquiries, we make sure that all aspects of your interaction with DataPacket are smooth sailing.

24/7 support with an initial response time of 60 seconds
Best customer care on the market ranked #1 on G2 with rating of 10^/10
500+ individual Slack channels with our clients

Tailored solutions to match your use case.

Dedicated account manager

Upon your first contact, one of our account managers will start working closely with you, personally making sure that all of your requests are properly addressed and executed.

Personalized support
Expert guidance
Private Slack channel

Customized offers

Looking for more servers or custom hardware? Your account manager will prepare an individual offer to match your requirements.

Custom server configurations
Server bundle offers
Bandwidth pooling
Trial deployments

Flexible billing

From the start, DataPacket’s billing is based on flexibility, simplicity, and transparency without hidden fees.

No contracts
Credit account balance
Monthly / Annual payments
Upgrade or downgrade anytime

We’re always on standby, fully understanding that your business depends on availability.

Get to know the DataPacket teams taking care of you.

Data center technicians

Our data center technicians make sure your servers are properly installed, correctly configured, and delivered on schedule. Regardless of the time zone, they’re also responsible for the seamless execution of hardware upgrades, downgrades, or emergency replacements.

OS installations
RAID configuration
Internal network setup
Emergency hardware replacements

We can quickly resolve any issues through your private Slack channel.

To offer even greater flexibility and reduce response times, your account manager can set up a private Slack channel for you.

Real-time communication with no delays.
A single point of contact
for any technical issues, new orders, or general questions.
Convenient new server orders:
no need to fill out a form or sign an order; just send a message.
We manage over 500 private customer channels.

Screenshot of slack communication between client and technical support

Support scenarios

Instead of pretending that hardware doesn’t fail and outages don’t exist, we come well prepared.

What if I start experiencing latency issues?

If you start experiencing latency issues towards certain destination addresses, our network engineers will try to find alternative paths that perform better. The monitoring takes approximately 24 hours to ensure that enough data is gathered.

What if my server crashes?

If your server crashes, we’ll quickly provision a replacement. In each location, we keep spare machines for exactly this purpose.

What if there’s a data center outage?

To ensure maximum uptime and minimum disruption, we work with Tier-Certified, enterprise-class data centers where outages are rare. This allows us to offer a financially backed 99.99%+ uptime SLA.

If your business is particularly susceptible to downtime, we’re happy to advise on deploying in geographically separate data centers.

What if I need a hardware replacement or upgrade?

In each data center, we keep a healthy reserve of hard drives, SSDs, RAM modules, network cards, and other vital components.

What if I’m under a DDoS attack?

Each of our locations is protected by DataPacket Shield. If you’re hit with a DDoS attack, Shield kicks in within seconds, triggering automatic, unmetered mitigation.

The mitigation process of each individual attack event can be monitored and graphically visualized using our client panel.

What if one of your transit providers goes down?

Each of our 57 locations is connected to multiplier Tier 1 transit providers. In the event that any one of our providers fails, the others immediately take over.

What if I need additional IP space?

For 7 USD / month or 100 USD one-time, you can rent IP addresses directly from us without having to involve a third-party provider. Dedicated IPv4 subnets are assigned on request, with custom pricing options.

What if I want to use my own IP space with DataPacket servers?

We’re happy to announce your prefixes for you via BGP. All you need to do is provide your ASN, a list of prefixes, and an LOA. The setup costs 100 USD per announcement and takes approximately 24 hours to complete.

What if I need custom hardware components?

If your use case requires a specific CPU model or any other piece of hardware that’s not listed on our website, we’re happy to build a custom server for you quickly and affordably.