From server deployments to support requests to billing inquiries, we make sure that all aspects of your interaction with DataPacket are smooth sailing.
Upon your first contact, one of our account managers will start working closely with you, personally making sure that all of your requests are properly addressed and executed.
Looking for more servers or custom hardware? Your account manager will prepare an individual offer to match your requirements.
From the start, DataPacket’s billing is based on flexibility, simplicity, and transparency without hidden fees.
Get to know the DataPacket teams taking care of you.
Our data center technicians make sure your servers are properly installed, correctly configured, and delivered on schedule. Regardless of the time zone, they’re also responsible for the seamless execution of hardware upgrades, downgrades, or emergency replacements.
To offer even greater flexibility and reduce response times, your account manager can set up a private Slack channel for you.
Instead of pretending that hardware doesn't fail and outages don’t exist, we come well prepared.
If you start experiencing latency issues towards certain destination addresses, our network engineers will try to find alternative paths that perform better. The monitoring takes approximately 24 hours to ensure that enough data is gathered.
If your server crashes, we’ll quickly provision a replacement. In each location, we keep spare machines for exactly this purpose.
To ensure maximum uptime and minimum disruption, we work with Tier-Certified, enterprise-class data centers where outages are rare. This allows us to offer a financially backed 99.99% uptime SLA.
If your business is particularly susceptible to downtime, we’re happy to advise on deploying in geographically separate data centers.
In each data center, we keep a healthy reserve of hard drives, SSDs, RAM modules, network cards, and other vital components.
Each of our locations is protected by DataPacket Shield. If you’re hit with a DDoS attack, Shield kicks in within seconds, triggering automatic, unmetered mitigation.
The mitigation process of each individual attack event can be monitored and graphically visualized using our client panel.
Each of our 57 locations is connected to multiplier Tier 1 transit providers. In the event that any one of our providers fails, the others immediately take over.
For 7 USD / month or 100 USD one-time, you can rent IP addresses directly from us without having to involve a third-party provider. Dedicated IPv4 subnets are assigned on request, with custom pricing options.
We’re happy to announce your prefixes for you via BGP. All you need to do is provide your ASN, a list of prefixes, and an LOA. The setup costs 100 USD per announcement and takes approximately 24 hours to complete.
If your use case requires a specific CPU model or any other piece of hardware that’s not listed on our website, we’re happy to build a custom server for you quickly and affordably.
